Shipping Policy
Shipping Policy – Mercer & Bloom
By placing an order on our website, you agree to the terms outlined in this Shipping Policy. Please review this information carefully before completing your purchase.
Processing Time
All orders are processed within 24–48 business hours after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once processed, delivery typically takes between 3–16 business days depending on the destination. We offer international shipping.
Order Cancellations
Due to our automated fulfillment process, orders cannot be canceled once they have been placed. Please ensure all details are correct before completing your purchase.
Possible Delays
While we aim to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, including high order volumes during promotional periods or disruptions in transport and logistics.
We appreciate your understanding in such cases.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.
Customs and Duties
For international orders, customs duties, taxes, or additional charges may apply depending on local regulations. These charges are the responsibility of the customer and are not included in the purchase price.
Shipping Information Accuracy
Customers are responsible for providing accurate and complete shipping details. Incorrect information may result in delays or additional costs.
Consumer Rights
Nothing in this Shipping Policy affects your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.
Contact
If you have any questions regarding your order or shipping, please contact us at support@mercerandbloom.com. We aim to respond within 2–3 business days.
Thank you for choosing Mercer & Bloom. We appreciate your trust and will do our best to deliver your order as quickly as possible.
