Refund Policy
Refund Policy – Mercer & Bloom
By placing an order on our website, you agree to the terms outlined in this Refund Policy. Please review it carefully before completing your purchase.
Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. Return requests must be submitted within 14 days of receiving your order.
Non-Returnable Items
Certain items are not eligible for return, including products of a hygienic nature such as underwear, socks, shapewear, and similar intimate items once opened.
Electronic items may not be eligible for return unless they are faulty.
Items purchased on sale may only be returned if they arrive damaged or defective.
How to Initiate a Return
To request a return, please contact us at support@mercerandbloom.com with your order number, a description of the issue, and photos where applicable.
We will respond within 2–3 business days with further instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 7–10 business days and issued to the original payment method.
Order Cancellations
Due to our automated fulfillment process, orders cannot be canceled once placed. Please ensure all details are correct before completing your purchase.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within a reasonable timeframe after delivery with details and photos so we can resolve the issue promptly.
Consumer Rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer laws.
Contact
For any questions regarding this policy, please contact us at support@mercerandbloom.com. We aim to respond within 2–3 business days.
Thank you for choosing Mercer & Bloom.
