Privacy Policy
Privacy Policy – Mercer & Bloom
Mercer & Bloom operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website or make a purchase.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We collect personal information that you provide directly to us when you place an order, contact us, or interact with our website. This may include your name, billing and shipping address, email address, phone number, and payment details.
We may also collect information automatically when you use our website, such as your IP address, browser type, device information, and how you interact with our site.
In addition, we may collect information about your orders, preferences, and interactions with our services.
How We Use Your Information
We use your personal information to process and fulfill your orders, provide customer support, communicate with you, and improve our services.
Your information may also be used to personalize your shopping experience and to send you relevant updates or promotional communications where permitted by law. You can opt out of marketing communications at any time.
We also use your information to maintain the security of our website and prevent fraudulent or unlawful activity.
Sharing of Information
We may share your personal information with trusted third parties who help us operate our business, such as payment providers, logistics partners, and Shopify.
We may also disclose your information where required by law or where necessary to protect our rights, customers, or business operations.
We do not sell your personal information.
Shopify
Our store is hosted by Shopify. Shopify processes certain personal information to provide and improve the platform. Your information may be stored on Shopify’s servers and may be transferred internationally as part of providing the Services.
You can learn more about how Shopify handles your data by visiting their privacy policy.
Data Security and Retention
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information.
To exercise these rights, you can contact us using the details below.
International Transfers
Your information may be processed or stored outside of New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
Children
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact
If you have any questions about this Privacy Policy or your personal information, please contact us at support@mercerandbloom.com. We aim to respond within 2–3 business days.
