Shipping Policy
Shipping Policy – Mercer & Bloom
By making a purchase on our website, you agree to the terms and conditions outlined in this Shipping Policy. Please read carefully before completing your order.
Processing Time
All orders are processed within 24–48 hours after payment is received. Orders placed on weekends or Australian public holidays will be processed on the next business day. During our Spring Sale, processing times may be slightly longer due to increased order volumes — we appreciate your patience.
Shipping Time
Once your order has been processed, shipping typically takes 3–16 business days depending on your location. We offer worldwide shipping. For deliveries within Australia, we aim to deliver within the lower end of this timeframe.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Any free shipping options will be clearly displayed on our website.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to become visible.
Order Cancellations
If you wish to cancel your order before it has been dispatched, please contact us promptly at support@mercerandbloom.com. Once an order has been dispatched, it cannot be cancelled, however your rights under the Australian Consumer Law remain unaffected. You may return the item in accordance with our Refund Policy upon receipt.
Customs and Duties for International Orders
For customers outside Australia, customs fees, duties or taxes may apply depending on your country's regulations. These charges are the buyer's responsibility and are not included in the purchase price. We recommend checking your local customs regulations before placing your order.
GST for Australian Customers
All prices displayed on our website for Australian customers include Goods and Services Tax (GST) in accordance with Australian law. No additional tax will be added at checkout for Australian orders.
Possible Delays
While we strive to fulfil all orders promptly, delays may occur due to high order volumes during our Spring Sale or unforeseen circumstances such as natural disasters or carrier disruptions. In such cases, we will notify you promptly by email.
Incorrect Shipping Details
Please ensure your delivery address is accurate at checkout. Mercer & Bloom is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Your Rights Under Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights you have under the Australian Consumer Law. If your order is significantly delayed or lost, you may be entitled to a remedy under the ACL. Please contact us at support@mercerandbloom.com to discuss your options.
Dispute Resolution
If you have a concern about your delivery that we are unable to resolve, you may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or your relevant state or territory consumer protection agency.
Contact
For questions about your order or shipping, please contact us at support@mercerandbloom.com. We aim to respond within 2 business days.
Thank you for shopping with Mercer & Bloom — we look forward to delivering our Spring Collection to you!
