Privacy Policy
Privacy Policy – Mercer & Bloom
Mercer & Bloom operates this store and website to provide you with a premium shopping experience — including our current Spring Collection. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise communicate with us.
This Privacy Policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood how we handle your personal information.
Who We Are
Mercer & Bloom Email: support@mercerandbloom.com
What Personal Information We Collect
Depending on how you interact with our services, we may collect the following categories of personal information: contact details including your name, address, billing address, shipping address, phone number and email address; payment information including credit and debit card details, transaction details and payment confirmations; account information including username, password, preferences and settings; transaction information including items you view, add to cart or purchase; communications including information from your correspondence with us; device information including IP address, browser type and usage data.
How We Collect Your Personal Information
We collect personal information directly from you when you create an account, visit or use our website, or contact us. We also collect information automatically through cookies and similar technologies, and from our service providers and third-party partners.
How We Use Your Personal Information
We use your personal information to process and fulfil your orders from our Spring Collection, manage your customer account, provide customer support and communicate with you, send marketing emails where you have consented, prevent fraud and ensure security, and comply with our legal obligations under Australian law.
How We Disclose Your Personal Information
We disclose your personal information only in the following circumstances: to Shopify as our technical service provider for operating our store; to payment processors to handle your payment; to delivery providers to ship your order; and to government agencies or law enforcement where required by Australian law. We do not sell your personal information to third parties. Disclosure to third parties for marketing purposes occurs only with your express consent.
Relationship with Shopify
Our website is hosted by Shopify, which processes personal information on our behalf. Shopify may transfer data outside Australia. Where this occurs, we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles. For more information, visit privacy.shopify.com.
International Transfers
We may transfer, store and process your personal information outside Australia. Where we do so, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
Your Rights
Under the Australian Privacy Act 1988, you have the following rights: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to make a complaint about how we handle your personal information; and the right to opt out of direct marketing communications at any time.
To exercise any of these rights, please contact us at support@mercerandbloom.com. We will respond to your request within 30 days.
Direct Marketing
We may send you promotional emails about our Spring Collection and other offers. You can opt out at any time by using the unsubscribe link in our emails. If you opt out, we may still send you transactional emails about your orders and account.
Complaints
If you have a complaint about how we handle your personal information, please contact us first at support@mercerandbloom.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 www.oaic.gov.au
Cookies
Our website uses cookies and similar technologies. You can manage your cookie preferences through your browser settings or our cookie consent tool on the website.
Children's Data
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at support@mercerandbloom.com and we will delete it promptly.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure, in accordance with the Australian Privacy Principles. Please note that no transmission over the internet is completely secure.
Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email. The most current version is always available on our website.
Contact
For any questions about this Privacy Policy or to exercise your rights, please contact us at support@mercerandbloom.com. We will respond within 2 business days.
Thank you for shopping with Mercer & Bloom — we hope you love our Spring Collection!
